Addressing all levels of the corporate ladder, from customer service to the CEO, this business-savvy handbook explores "The Excellence Myth," revealing a new philosophy of excellence to help individuals and organizations reach their performance potential.

Addressing all levels of the corporate ladder, from customer service to the CEO, this business-savvy handbook explores "The Excellence Myth," revealing a new philosophy of excellence to help individuals and organizations reach their performance potential. Including both personal anecdotes as well as the results of a 23,000-participant study, the book details the keys to expanding leadership skills, improving employee satisfaction and job performance, and securing customer loyalty.

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When employees take a moment to make a moment with customers, excellence happens. In EXCELLENCE EVERY DAY, Lior defines the why and the outlines the how in which employees can make daily choices resulting in delivering exceptional customer experiences. - John Moore former Starbucks marketer and author of Tribal Knowledge.

Lior Arussy explores and offers a solution to the root problem that keeps firms from delighting customers and inspiring .

Lior Arussy explores and offers a solution to the root problem that keeps firms from delighting customers and inspiring superior performance and job satisfaction among employees. The Excellence Myth is a subtle yet pervasive mindset that undermines individual performance, erodes customer loyalty, and erases any competitive advantage a firm may enjoy or hope to gain. Arussys inspired (and inspiring) remedy is The Daily Choice, a strategy that empowers employees to reach new heights of excellencecreating delightful customer experiences and achieving superior results from the bottom up.

Excellence Every Day book. Addressing all levels of the corporate ladder, from customer service. Start by marking Excellence Every Day: Make the Daily Choice-Inspire Your Employees and Amaze Your Customers as Want to Read: Want to Read savin. ant to Read.

Same Every Day Low Prices. No membership fee. You’ll lose NextDay delivery if your cart contains one or more items not labeled NextDay eligible. Addressing all levels of the corporate ladder, from customer service to the CEO, this business-savvy handbook explores "The Excellence Myth," revealing a new philosophy of excellence to help individuals and organizations reach their performance potential.

The guide also explains how making "The Daily Choice" will empower employees to reach new heights of excellence, creating delightful customer experiences and .

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That's what this book is about

That's what this book is about. Arussy is a consultant and author who focuses on customer relationships and has helped many organizations change their focus from "us" to "them. You need to change the responsibility level and guidelines so that your employees can feel like they are allowed to care, and they can actually do something if they do care enough to help the customer.

Excellence Everyday: Make the Daily Choice-Inspire Your Employees and Amaze Your Customers by Lior Arussy. Using personal anecdotes as well as the results of a 23,000-participant study, this book details the keys to expanding leadership skills, improving employee satisfaction and job performance, and securing customer loyalty through ‘daily choices. These choices empower employees to reach their full potential, create excellence in customer service, and thereby enable organizations to achieve profitable results