mostraligabue
» » Call Center Recruiting and New Hire Training

ePub Call Center Recruiting and New Hire Training download

by Greg Levin,Laurie Solomom,Ann Smith,Wanda Sitzer,Leslie Hansen Harp,Julia Mayben,Anita O'Hara,Bette Mock,Dan Lowe,Mark Craig,Jennifer Wilber

ePub Call Center Recruiting and New Hire Training download
Author:
Greg Levin,Laurie Solomom,Ann Smith,Wanda Sitzer,Leslie Hansen Harp,Julia Mayben,Anita O'Hara,Bette Mock,Dan Lowe,Mark Craig,Jennifer Wilber
ISBN13:
978-0970950703
ISBN:
0970950705
Language:
Publisher:
ICMI Press (International Customer Management (October 1, 2001)
Category:
Subcategory:
Management & Leadership
ePub file:
1565 kb
Fb2 file:
1245 kb
Other formats:
txt lrf rtf docx
Rating:
4.7
Votes:
734

Founded in 1997, BookFinder. Coauthors & Alternates.

Coauthors & Alternates.

The Cleveland Browns: A 50-Year Tradition. by Steve Byrne, Jim Campbell, Mark Craig, Bob Moon.

Call Center Recruiting And New Hire Training. Call Center Humor: Best Of Greg Levin's In Your Ear Satire Columns, Volume 4. Author: Greg Levin, Laurie Solomom, Ann Smith, Wanda Sitzer, Leslie Hansen Harp, Julia Mayben, Anita O'Hara, Bette Mock, Dan Lowe, Mark Craig, Jennifer Wilber. Author: Greg Levin.

Laurie Halse Anderson When Sunita joins Dr. Gabe and another Vet Volunteer on a house call at a local . An all-new, original book featuring two new Vet Volunteers! Meet Jules and Josh, the new twins in town!

Laurie Halse Anderson. Jules and Josh are so excited when their parents hire ponies to attract customers to their sidewalk sale. But the Vet Volunteers notice that the ponies don't seem to be very healthy, and after an examination, they learn that the handler, Gus, has been mistreating them. When Sunita joins Dr. Gabe and another Vet Volunteer on a house call at a local horse farm, she is concerned to discover a lone lamb housed in one of the stalls. She knows that sheep are flock animals, and that without other sheep and lambs around, this little lamb will not thrive. An all-new, original book featuring two new Vet Volunteers! Meet Jules and Josh, the new twins in town!

Call Center Recruiting and New-Hire Training offers call center managers valuable insights and ideas on: ? Developing retention-oriented recruiting strategies ? How to select the most qualified candidates ?

Call Center Recruiting and New-Hire Training offers call center managers valuable insights and ideas on: ? Developing retention-oriented recruiting strategies ? How to select the most qualified candidates ? Developing new-hires into successful agents ? Recruiting and training call center supervisors ? Alternative labor pools Each chapter is filled with innovative practices, strategies and best practices from call centers that have successfully put a stop to the revolving door of agent attrition.

Every organization needs a system for hiring, training and keeping superb employees and that is exactly what you . Innovative step-by-step descriptions of how to recruit, interview, hire, train and KEEP the best people for every position in your organization.

Every organization needs a system for hiring, training and keeping superb employees and that is exactly what you will get from this new book. You will learn to create a workplace full of self-motivated employees who are highly purpose-driven. The book is filled to the brim with innovative and fun training ideas (that cost little or nothing) and ideas for increasing employee involvement and enthusiasm. When you get your employees involved and enthused you will keep them interested and working with you, not against.

NEW YORK – Members of America’s professional and managerial classes have always left college confident of at least one thing: they had taken their last test. From here on, they could rely on charm, cunning and/or a record of accomplishment to propel them up the corporate ladder. But that’s not necessarily true any longer. What new tendencies of recruiting people are described in the article? Task 2. Think of a psychological test or any other task which can be offered to an applicant.

The highest hurdle that stands before most call center managers today is the shortage of qualified agents. To help you prepare for booming call center growth and the demands of the emerging multichannel environment, Call Center Recruiting and New Hire Training compiles the best articles, ideas and tools from the monthly newsletter Call Center Management Review to give you the foundation for a forward-thinking approach to agent recruitment and new-hire training.

The increase in call center openings, low employment and intense rivalry for multiskilled agents will add up (if it doesn't already) to a management nightmare unless you have an effective recruitment and new-hire training program in place. Selected for their educational value, practicality and timeless recruiting and new-hire principles, these articles provide innovative practices, programs and strategies to get the right people with the right aptitudes and abilities in place before training commences... and then cultivate those new hires into high-performance agents equipped and ready for the challenges ahead. Paperback, 160 pages, 23 articles