Every management employee in a telecommunications company should have a copy of this book. Newer editions are available (this edition is the 3rd), so look around for one of them first. Still, this 3rd edition is a valuable resource, and used copies of it here on Amazon are a bargain.

Here's the table of contents for the 3rd edition.

PART ONE: PRINCIPLES OF TELECOMMUNICATIONS MANAGEMENT AND PLANNING
Chapter 1: Introduction to Telecommunications Management (pp. 3-14)
Chapter 2: The Telecommunications Act of 1996 (pp. 15-28)
Chapter 3: Telecommunications Strategic Planning (pp. 29-52)
Chapter 4: Current and Long-Range Planning (pp. 53-70)
Chapter 5: Feasibility Analysis (pp. 71-100)
Chapter 6: Forecasting Telecommunications Services (pp. 101-122)

PART TWO: SELECTING TELECOMMUNICATIONS SERVICES AND EQUIPMENT
Chapter 7: Developing Requirements and Specifications (pp. 125-136)
Chapter 8: Writing Requests for Proposal (pp. 137-154)
Chapter 9: Evaluating Responses to Requests for Proposals (pp. 155-176)
Chapter 10: Managing Long-Distance Services (pp. 177-200)
Chapter 11: Selecting Local Exchange Services (pp. 201-220)
Chapter 12: Managing Internet Services (pp. 221-234)
Chapter 13: Wiring Plans and Equipment Rooms (pp. 235-266)

PART THREE: MANAGING TELECOMMUNICATIONS FACILITIES
Chapter 14: Managing PBX and Key Telephone Equipment (pp. 269-292)
Chapter 15: Managing Automatic Call Distributors (pp. 293-322)
Chapter 16: Managing Voice Processing Equipment (pp. 323-342)
Chapter 17: Managing Local Area Networks and Internets (pp. 343-370)
Chapter 18: Managing Wide Area Networks (pp. 371-398)
Chapter 19: Managing Video and Audio Conferencing Equipment (pp. 399-414)
Chapter 20: Managing Convergence (pp. 415-426)

PART FOUR: TELECOMMUNICATIONS COST CONTROL
Chapter 21: Controlling Telecommunications Costs (pp. 429-462)
Chapter 22: Benchmarking Telecommunications Results (pp. 463-476)
Chapter 23: Contracting and Outsourcing (pp. 477-500)
Chapter 24: Sizing and Optimizing Voice Circuits (pp. 501-528)
Chapter 25: Optimizing Data Network Bandwidth (pp. 529-544)

PART FIVE: OPERATIONS PLANNING AND EXECUTION
Chapter 26: Developing a Telecommunications Operations Plan (pp. 547-574)
Chapter 27: Disaster Prevention and Recovery (pp. 575-586)
Chapter 28: Cutover Planning and Management (pp. 587-610)
Chapter 29: Telecommunications Project Management (pp. 611-624)
Chapter 30: Resale of Telecommunications Services (pp. 625-636)
Chapter 31: Controlling Telecommunications Quality (pp. 637-660)
Chapter 32: Managing Telecommunications Security (pp. 661-676)
Chapter 33: Preventing Toll Fraud (pp. 677-688)
Chapter 34: Network Maintenance and testing (pp. 689-704)
Chapter 35: Network Management Systems (pp. 705-728)

APPENDICES A-K (pp. 729-860)
BIBLIOGRAPHY (pp. 861-862)
INDEX (pp. 863-875)

This book is very thorough, but a little dated now. Great for learning some history on telecommunications though.

Great condition!

I think the book covers a complete discussion of every telecommunication facility development topic. The book starts from basic issues, such as selecting equipments and using them, to the cost analysis of develop the system. This makes the book comfortable for telco manager who never did business telecommunication system development before. I think this book is perfect for every telco manager. This book is, I think, also suitable for engineers and technicians to open and broaden the cost analysis of systems developed. I think the author is an expert in enterprise telecommunication system design and knows what he is doing.

As a courtesy, I attach the correct table of content...

Part 1: Principles of Telecommunications Management and Planning

Introduction to Telecommunications Management, The Telecommunications Act of 1996, Telecommunications Strategic Planning, Current and Long-Range Planning, Feasibility Analysis, Forecasting Telecommunications Services

Part 2: Selecting Telecommunications Services and Equipment

Developing Requirements and Specifications, Writing Requests for Proposals, Evaluating Responses to Requests for Proposals, Managing Long-Distance Services, Selecting Local Exchange Services, Managing Internet Services, Wiring Plans and Equipment Rooms

Part 3: Managing Telecommunications Facilities

Managing PBX and Key Telephone Equipment, Managing Automatic Call Distributors, Managing Voice Processing Equipment, Managing Local Area Networks and Internets, Managing Wide Area Networks, Managing Video and Audio Conferencing Equipment, Managing Convergence

Part 4: Telecommunications Cost Control

Controlling Telecommunications Costs, Benchmarking Telecommunications Results, Contracting and Outsourcing, Sizing and Optimizing Voice Circuits, Optimizing Data Network Bandwidth

Part 5: Operations Planning and Execution

Developing a Telecommunications Operations Plan, Disaster Prevention and Recovery, Cutover Planning and Management, Telecommunications Project Management, Resale of Telecommunications Services, Controlling Telecommunications Quality, Managing Telecommunications Security, Preventing Toll Fraud, Network Maintenance and Testing, Network Management Systems

Appendixes

The author does a great job at providing the information necessary for Teleocommunications Management. I'm a manager with SBC a large telco in St. Louis. The only item I see missing from this book as with other books is the importanace of the ability to manage management. As a telecom manager, I'm not very good at managing people or admitedly have much knowledge of telecom, but I'm great at managing my management which has allowed me to progress. This book needs to not only reflect the managerial concepts of technology, but of salesmanship and the real world scenerios I run into every day. I do however feel this is a great reference for general telecommunications information and would recommend people read it.