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ePub Help Desk Framework CD-ROM: How to Win and Keep Your Customers download

by Andrew Hiles Yvonne Gunn

ePub Help Desk Framework CD-ROM: How to Win and Keep Your Customers download
Author:
Andrew Hiles Yvonne Gunn
ISBN13:
978-0964164888
ISBN:
0964164884
Language:
Publisher:
Rothstein Associates Inc (October 1, 2000)
Category:
ePub file:
1413 kb
Fb2 file:
1877 kb
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Rating:
4.3
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380

This volume came about as a result of the authors’ own practical experience in Help Desk operation and management and of hundreds of workshops the authors have conducted world-wide over the last fifteen years.

This volume came about as a result of the authors’ own practical experience in Help Desk operation and management and of hundreds of workshops the authors have conducted world-wide over the last fifteen years.

YVONNE GUNN, BSc, MSc, PhD, is a Fellow of the Institute of Statisticians, a Member of the British Computer Society and a Chartered Physicist. Yvonne is a Director of the Kingswell Partnership, with more than ten years experience of supplying consultancy on service management, Help Desks and customer support to a variety of blue-chip clients. She delivers in-company and public training presentations on Service Level Agreements and on Help Desk management in the UK, Europe, South Africa and South America.

Help Desk Framework book. Help Desk Framework CD-ROM: How to Win and Keep Your Customers. 0964164884 (ISBN13: 9780964164888). The HELP DESK FRAMEWORK CD-ROM contains: - Help Desk Handbook - Power.

Andrew Hiles, Yvonne Gunn. This volume came about as a result of the authors' own practical experience in Help Desk operation and management and of hundreds of workshops the authors have conducted world-wide over the last fifteen years

Andrew Hiles, Yvonne Gunn. This volume came about as a result of the authors' own practical experience in Help Desk operation and management and of hundreds of workshops the authors have conducted world-wide over the last fifteen years. Delegates frequently ask us: "What is the best Help Desk software package?" or "What is the best way.

BCM FRAMEWORK CD-ROM by Andrew Hiles. This book and companion CD-ROM contains a comprehensive set of questions assess the status of an organization's business continuity program

BCM FRAMEWORK CD-ROM by Andrew Hiles. BCM Framework consists of a number of easily tailored modules that are selected from our database of client work from a combined total of over one hundred years of consultancy experience - modules that are hand picked as the most relevant to your own situation, culture, organization, equipment platform and infrastructure. This book and companion CD-ROM contains a comprehensive set of questions assess the status of an organization's business continuity program. The questions may be used by a new or experienced business continuity planner to assess the overall program to determine those areas needing work.

Goodreads helps you keep track of books you want to read Delegates frequently ask us: "What is the best Help Desk software package?" or "What is the best way to set up a Help Desk?" Our only response has to b. .

Goodreads helps you keep track of books you want to read. Start by marking Creating A Customer Focused Help Desk How To Win And Keep Your Customers as Want to Read: Want to Read savin. ant to Read. Delegates frequently ask us: "What is the best Help Desk software package?" or "What is the best way to set up a Help Desk?" Our only response has to be "Best for whom? It all depends. A key objective of this book is to show how and why "It all depends" and to provide readers with the best possible information on which to understand and evaluate options and to select the best - for them.

About the Author: ANDREW HILES is a Fellow of the Business Continuity Institute and a Member of the British Computer Society.

This volume came about as a result of the authors own practical experience in Help Desk operation and management and of hundreds of.Creating a Customer-Focused Help Desk : How to Win and Keep Your Customers.

This volume came about as a result of the authors own practical experience in Help Desk operation and management and of hundreds of workshops the authors have. Select Format: Paperback.

Books & Literature Related Documents. Yvonne GUNN - Personal Appointments (free information from.

The HELP DESK FRAMEWORK CD-ROM contains:

- Help Desk Handbook - Power Help Desk - A sample Desktop Support SLA that was a work product of a $25,000 consulting engagement - A unique Customer Satisfaction Survey - AND A BONUS - - Help Desk PowerPoint Courseware - from a $1,500 seminar!